Members
Everything that comes with being a member lives here.
New members can use this as a starting point. Existing members can come back to it for a refresher. Your account, your quarterly studio time, the programs that go alongside lessons, and the little things worth remembering. All on one page.
Your account
Sign in to your account
Your schedule, lesson notes, message thread with your teacher, and make-up balance all sit inside.
Trouble logging in? Contact us and we’ll help sort it out.
Your account, at a glance
Your first stop for almost anything practical
From your account, you can view your schedule, bank or reschedule a lesson against your make-up balance, message your teacher directly, and update billing or account details, all without needing to call, email, or come in. Most of what people reach out about can be done from your account in less time than writing the message.
The messaging thread with your teacher keeps lesson-related conversation in one place, easier to find than email or text later on. Attendance records, lesson notes, and any assignments your teacher has shared sit alongside it for reference.
Good to know
A few reminders that come up most
Light touch on each. Click to expand. The complete and current version is on the policies page, and it’s worth a read at least once if you haven’t already.
Make-up lessons
If you know about an absence at least a week in advance, just let us know and we’ll issue a make-up: a rescheduled session you have 90 days to book. You can hold up to twelve on file at any time. Make-ups aren’t billing credits and can’t be applied against tuition, but they keep your lesson time protected when life pulls you elsewhere for a week.
When you can’t make a lesson
Same-day absences don’t earn a make-up. The teacher’s day is already built around the booked time. Stay home if you’re unwell and let us know as early as you can. Genuine emergencies are handled separately on a case-by-case basis; the policies page has the specifics.
Tuition and cancellation
Tuition is billed monthly. The next charge date and amount are visible in your account, and you can update your card or billing details from the same surface anytime.
If you ever need to cancel enrolment, we ask for 30 days’ notice: in person at the front desk, by phone, or in writing. Tuition is owed through the end of that notice period whether or not you attend the remaining lessons.
Holidays and closures
We close for statutory holidays and for a couple of longer breaks each year. The next big one is the August break: closed from August 1 through 7, back open August 8. A larger winter break runs from December 20 through January 2.
The closure calendar has the full year’s dates in one place. The schedule view in your account also always shows any one-off changes, and the annual tuition cadence already absorbs all closures.
A perk worth looking forward to
Your studio time
One free hour of recording studio time, every three months. Yours, for whatever you want to do with it.
Hours don’t expire while your membership is active. They cap at three redeemed in any single calendar month, are non-transferable, and don’t convert to cash.
Members use the hour in different ways:
- A first recording of a song they’ve been working on
- A snapshot of where their playing is right now
- A short session with family or friends in the live room
- A milestone marker: a birthday, a recital piece, a graduation gift
To get started, just ask any of the front desk team and they’ll check availability and book the time in. Student sessions are usually run by Jillian, one of our in-house engineers. You can put a face to the name over on the studio page.
About summer
We run year-round, including July and August
Traditionally, school is out for the summer, and most of the music-school world follows suit, winding down or closing through July and August. Not at Resonate. We run the full year, summer included, because that quieter stretch is often one of the best for lessons. Schedules loosen up, family routines shift, and the work done over a calmer season tends to carry well into the fall.
The make-up system is built exactly for vacations. If you’ll be away for the family camping trip or a couple of weeks at the cabin, give us a week’s notice and we’ll bank those lessons as make-ups you can use through the rest of the summer or into fall. Almost always a better deal than cancelling outright: you keep your slot, your teacher, and your momentum.
If anything, summer is a moment to lean in. More time for the music, more time to play, more time to do the thing you started lessons for in the first place.
A hand at home
Practice, framed as play
The single biggest shift in how practice goes at home isn’t time-based or technique-based. It’s reframing it from a chore to a kind of play. “Go practice piano” lands very differently than “play me something you’ve been working on,” or “teach me what you learned this week,” or “let’s play together for a bit.” That swap turns the daily practice moment from a have-to into a want-to, and from something kids resist into something they look forward to.
The second piece is consistency. Ten minutes a day, most days of the week, will move a beginner farther than an hour once a week. Frequency beats duration almost every time.
For kids, especially younger ones, a parent’s role is partly logistical: a quiet practice corner, the instrument out of its case and ready, a calm reminder when the day gets full. But the deeper move is in the language and the tone around it. Sitting next to them while they play, asking what they’re working on, requesting to hear something specific. Those small actions break the school/homework parallel and make practice feel like time spent with you, not time taken from family life.
A few things that tend to help:
- Reframe the words: “play piano” instead of “practice piano”
- Practice at the same time each day, whatever rhythm works for the family
- Keep the instrument visible and accessible, not packed away
- Five short sessions in a week beats one long one
- Set goals not times: what to work on, not always how long to do it
We made a video on exactly this a few years back, Music Practice Tips for Parents: How to End the Practice Battle at Home. Five tips for keeping practice positive and consistent. Still holds up.
Our publication
The Power of Music
The Power of Music is our editorial blog: research-backed writing on what music actually does to us, what kids gain from learning an instrument, and why music matters across a life. Each post is its own small dig into something specific: what’s happening in the brain during a chill, how practice changes the way attention works, why music threads through family and community life.
New posts go up twice a month. Read at powerofmusic.resonatemusic.ca.
More to explore
Other programs at Resonate
Beyond your lessons, a few other things go on around the school that may overlap with what you or your family are looking for. Click any of them for more.
Private lessons across instruments
Piano, guitar, voice, drums, violin & fiddle, bass, ukulele, cello, mandolin, harmonica, and music production. Members can add a second instrument under the same membership. Browse the instrument pages for the full list and the teachers behind each one.
Early childhood and group programs
Tunes & Tots for parents and toddlers, Junior Jammers for kids growing into group music-making. Both run in seasonal sessions. See the group lessons page for the current schedule.
Recording studio
Members get the quarterly free hour above; the studio is also open for paid recording, mixing, mastering, and production work. See the studio page for what the space offers.
After Hours Open Jam
A monthly open jam at Resonate after the lessons day winds down. Members are welcome alongside players from across the city. Drop in, sit in, or just listen. The current schedule and signup is at jam.resonatemusic.ca.
What’s happening
Keep up with the latest from Resonate
The Resonate Monthly is exactly what it sounds like: one email a month covering what’s happening at Resonate, including the latest Power of Music posts, the next jam date, any heads-ups about closures, and the occasional student or studio spotlight. There’s a signup at the bottom of the page.
Follow Resonate
A lot of what happens at the school is captured on our social channels: student performances, studio sessions, behind-the-scenes from teachers, clips from Band of the Month videos, and previews of new Power of Music posts. Worth a follow if you’d like to see more of what goes on between lessons.
Where to send what
Different things land best in different places:
- Scheduling and make-ups: the fastest path is your account itself (the schedule view shows availability against your make-up balance). If anything’s stuck or you can’t find what you need, email hello@resonatemusic.ca and the front desk will sort it.
- Billing or account questions: hello@resonatemusic.ca or the front desk at (780) 457-0090.
- Feedback for your teacher: through the same message thread inside your account, or directly with the front desk if it’s something hard to bring up in lesson.
- Anything else: hello@resonatemusic.ca or the contact page.